Introduction
FAMILY CARE CLINIC PLLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
By using our website or services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or loan application
- Request information about our services
- Subscribe to email updates or newsletters
- Communicate with us via email or other channels
- Opt in to receive SMS/text message communications
Personal information we collect may include:
- Name and business name
- Email address
- Phone number (if voluntarily provided)
- Business address and location
- Financial information relevant to loan applications
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and general location
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Device information (type, operating system)
How We Use Your Information
We use the information we collect to:
- Process and respond to your inquiries and loan applications
- Provide, operate, and improve our financial services
- Communicate with you about your account, applications, and our services
- Send you marketing and promotional materials (with your consent)
- Comply with legal and regulatory obligations
- Detect, prevent, and address fraud and security issues
- Analyze website usage to improve user experience
SMS & Text Message Communications
SMS/MMS Messaging Program
Consent: By opting in to receive SMS/MMS messages from FAMILY CARE CLINIC PLLC, you expressly consent to receive recurring marketing and promotional text messages sent using an automated telephone dialing system (ATDS). These messages may include offers, updates, product information, and other communications about our financial services.
Message Frequency: Message frequency varies. You may receive up to 4 messages per month, though the actual number may be higher or lower depending on your interactions with us and current promotions.
Message and Data Rates: Message and data rates may apply based on your mobile carrier's plan. Please consult your carrier for details about your plan's messaging rates.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. You will receive a confirmation message acknowledging your opt-out request. After opting out, you will no longer receive SMS messages from FAMILY CARE CLINIC PLLC unless you opt in again.
Help: For assistance with SMS messages, reply HELP to any message, or contact us at geoffrey@familycaresclinic.com.
Consent Not Required for Purchase: Consent to receive marketing SMS messages is NOT a condition of purchasing any goods or services from FAMILY CARE CLINIC PLLC. You may still apply for and receive funding without opting in to SMS communications.
Supported Carriers: Our SMS program is available on most major U.S. mobile carriers. Message delivery is not guaranteed on all carriers or devices.
Mobile Opt-In Data Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third-party marketers. Your text message data is used solely for our direct communication with you as described in this policy.
Sharing Your Information
We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors and financial institutions
- Credit reporting agencies (for loan applications)
- Email and SMS delivery platforms
- Website hosting and analytics providers
- Legal and professional advisors
These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.
Legal Compliance
We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers or others
- Prevent fraud or abuse
Business Transfers
If FAMILY CARE CLINIC PLLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use industry-standard encryption for sensitive data transmission and restrict access to personal information to authorized personnel only.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Opt-Out: You may opt out of marketing emails by clicking the "unsubscribe" link in any email, or opt out of SMS messages by replying STOP.
To exercise any of these rights, please contact us at geoffrey@familycaresclinic.com.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Significant changes to this policy will be communicated via email or a prominent notice on our website.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
FAMILY CARE CLINIC PLLC
3190 Irvine Rd
Richmond, KY 40475
Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.